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Town House Crackers

Town House Crackers

www.townhousecrackers.com
What is your customer experience with Town House Crackers?

Town House Crackers Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Town House Crackers have a 1.5 star rating from 62 reviews with ~89% unfavorable and only 3% positive; 82% say product quality must improve and many request a refund; consumers report billing and website dissatisfaction and high price level.

Key Takeaways for Future Customers

  • Check Town House Crackers reviews for widespread reports of crumbly, thin crackers before buying.
  • Expect many customers to seek a refund for damaged product.

Negative Feedback / Risk Areas

  • Repeated customer complaints about crackers arriving crushed or crumbling and being too thin.
  • Pricing concerns and criticisms of billing and website issues.
  • Many mention poor response from customer service and request refunds.

Positive Feedback

Several reviewers still like the taste, flavor, and buttery notes, saying the crackers taste good despite quality problems.

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Media from reviews

Town House Crackers - Just fed up with this problem
Town House Crackers - Crackers are crumblingTown House Crackers - Cracker crumbsTown House Crackers - Crumbly messTown House Crackers - 2 boxes 95% crackers broken tiny piecesTown House Crackers - Crackers crumble before you open the packageTown House Crackers - Crackers crumble before you open the package - Image 2
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Show reviews that mention
crackers cracker box townhouse crumbs boxes townhouse crackers problem pieces house
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Anonymous
map-marker Wauseon, Ohio

Townhouse crackers

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They used to be my favorite but when they break so easy I won't buy them any more, hope the company goes broke, make them thin to save a penny need to fire the person that did this!

User's recommendation: Make them thick again

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Ken D Edv

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Verified Reviewer
| map-marker Conroe, Texas

So dissappointed

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AI Highlights
  • - Townhouse oval crackers were my favorite for years.
  • - Now they don't taste the same and they fall apart; not good with cheese.

Just like the others. The townhouse oval crackers were my favorite for years.

Now they don't taste the same and they practically fall apart just looking at them. forget trying to put a piece of cheese on them.

Loss:
$10
Cons:
  • Crumbles all the time

Preferred solution: Make them like they used to be.

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Lorraine N Dru

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Verified Reviewer
| map-marker Milton, Delaware

Cracker crumbs not crackers

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AI Highlights
  • - Town House crackers crumble.
  • - Customer quit Ritz over crumbly crackers.
  • - Customer asks if both crackers are made.
  • - Customer wants thicker crackers.

Every time I buy the Town House brand they are in crumbs. I quit on Ritz because of this.

Do you make both crackers? Need to make them thicker like they use to be.

Stop cheating and make a decent cracker.

Do I need to go to store brand? Yuck!

Loss:
$5
Pros:
  • Flavor
Cons:
  • Crummy crackers

User's recommendation: If you need crumbs to top casseroles these are the crackers to buy.

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Christalyn Had

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Verified Reviewer
| map-marker Clinton, Iowa

Pale cracker that looks like an oval club cracker.

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Town house used to be my favorite cracker. Never will I buy it again. Very pale in color and breaks easily.

Cons:
  • Pale and break easily

User's recommendation: Do NOT buy.

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Tony A Xbp
map-marker Mount Kisco, New York

To whom it may concern..long time purchases of ur brand of crackers,recently this past holiday we have purchased 3/5 boxes of crackers & they fall apart before we can too them...this is very concernin

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Crackers falll apart

Numerous time after time same shit,crackers fall apart before topping,,...

.

Sincerely

Concern consume

Preferred solution: A decent cracker yesterday doesn't fall apart before topping It's great for soup but we lv our cheese & crackers

User's recommendation: Don't bye

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Abram Vbf
map-marker Chandler, Arizona

Terrible product-town house crackers

AI Highlights
  • - The product used to be great.
  • - The recipe has changed; they don't taste the same and crumble.
  • - Quality is a low priority in corporate America.

This product used to be great. But it has succumbed to corporate america and wall street.

The recipe has changed so they dont taste the same and they all crumble into crumbs/.

I wouldnt even classify this as a cracker anymore. So much for quality which is a low priority in corporate america.

User's recommendation: Dont buy

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Peter L Jee

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Verified Reviewer
| map-marker Mount Holly, North Carolina

Fragile crackers

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Used to be my favorite, but not now. The crackers fall apart practically when you look at them.

Switching to another brand.

Townhouse is a waste of money. Don.

Loss:
$35
Cons:
  • Fall apart at the touch

Preferred solution: Nothing

User's recommendation: Don't purchase!

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Marcia G Heq

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Verified Reviewer

Crumbs not crackers

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Updated by user Oct 13, 2025

Give the company your opinion.

Original review Sep 27, 2025

The crackers break up before you get them out of the package. They are super thin and do not deliver when using them for snacks or anything else.

So disappointed. Not worth the price.

Loss:
$5
Pros:
  • Taste good
Cons:
  • Crumbles all the time

Preferred solution: Full refund

User's recommendation: Don’t buy

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Daniel B Wky

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Verified Reviewer

Crumbs

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AI Highlights
  • - More broken crackers than whole pieces.
  • - Flavor is weak.
  • - Husband says all pieces are broken.
  • - Only Mediterranean flavor available.

More pieces of crackers than actual crackers. The flavor could be better; somewhat weak.

Husband complained all broken. I would like more flavor added to the crackers. I don't know why, but Shop-Rite only had Mediterranean flavor and everything on the shelf.

I know everyone uses the COVID reason for everything being depleted. But get over it.

User's recommendation: I would still buy

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Anonymous
map-marker Prescott Valley, Arizona

CRUMBLY MESS

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AI Highlights
  • - Have bought Townhouse Crackers for 50+ years, but not anymore.
  • - The last three boxes were crumbly before the sleeve opened; switching to Ritz.

Have been buying only Townhouse Crackers for over 50 years. Not anymore.

The last three boxes were just a crumbly mess before the sleeve of crackers are even opened.

SWITCHING TO RITZ . You need to get this problem fixed !!

User's recommendation: Buying these crackers is a total waste of money.

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Anonymous
map-marker Louisville, Kentucky

The crackers are not as good as they used to be. They used to be really toasty and better now they’re real white hardly baked crumble every time you try to spread something on a cracker open up a pack

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AI Highlights
  • - They crumble easily.
  • - They used to be toasty and buttery.
  • - You can't spread anything on them or dip with them anymore.

Crackers are no good anymore. They used to be toasty and buttery and you could spread anything on them.

All they do is crumble up. You cant put anything on them or dip anything with them anymore not good at all.

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Waino Xjd

Crushed crackers

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AI Highlights
  • - Townhouse crackers are a crumbled mess; about 95% are crushed.
  • - We want quality restored; thinner crackers aren't the answer.
  • - We are not buying them.

I used to love Townhouse crackers but now they are a crumbled mess. I had to throw the box out.

95% of the them are crushed and basically dust.

Go back to what you did before so we can buy your crackers again.

Making them thinner is not the answer. You may think it's better for your bottom line but not so we are refusing to buy them.

Thank goodness for Trader Joe's/

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Annette M Fdq

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Verified Reviewer

Breaking

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AI Highlights
  • - I enjoyed the buttery taste and light texture.
  • - Last year crackers fell apart; I stopped buying them.
  • - Others online report the same issue.

I have used these crackers for years! I love their buttery taste and light texture, but last year, when I purchased them, they fell apart terribly!

I had to stop buying them! I actually looked online and saw that lots of other people are having the same issues! This is not good business!

Please correct the problem. Thank you!

User's recommendation: Don't buy anymore until they are correct!

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Anonymous
map-marker Toronto, Ontario

Mostly broken crackers

I love these crackers but they are always mostly broken which makes it hard for serving to guests! Maybe they should be package in trays.

User's recommendation: They are delicious if you don’t mind a box of broken crackers.

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Duncan W Ufo

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Verified Reviewer

Favor has changed

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I detect a distinct chemical taste. The color has a bleached appearance. I wish they would return to the old recipe.

Preferred solution: Change in recipe

User's recommendation: Not as good as years past

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Anonymous
map-marker Milwaukee, Wisconsin

Townhouse Crackers taste like *** now

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AI Highlights
  • - They don't look, taste, or perform the same.
  • - These crackers are garbage due to pale appearance and crumbly texture.

What happened? They don't look, taste, or perform the same.

Not buttery or salty, look pale, and disintegrate into crumbs at the slightest touch.

Someone needs to be fired. These Crackers are garbage.

User's recommendation: Don't Buy

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